General terms and conditions for the services of Yapita Health Private Limited
1. General
a) Our services
Yapita Health allows you to register so that we can start looking for the best doctors and healthcare facilities for your budget. We also note down your preferences like preferred city, budget, department, and treatment type, and based on your preferences, we gather a list of matching doctors and preferred healthcare facilities and provide it to you, so that you can make a wise decision on your healthcare needs. Following are our services:
(a) Providing the best second medical opinion based on your medical reports using our vast range of doctors from our network hospitals
(b) Helping with VISA/travel-related problems and making the overall travel process easier.
(c) Providing telemedicine consultation using our vast range of doctors from our network hospitals.
(c) Assisting and providing ground support for hotel/guest house stay, forex exchange, bill settlements, etc.
These general terms and conditions (hereinafter "Terms") contain the general terms and condition rules for the use of all services offered by Yapita Health PVT LTD. A current version of the terms is available at any time at yapitahealth.com/terms-and-conditions where you can download the terms and conditions as a PDF document.
b) Name und Address
Yapita Health
Yapita-Health Spacelance office solutions Private Limited
715A 7th floor Spencer Plaza, Mount road
Anna Salai Chennai - 600 002, India
Tel: +91 80 2504 3354, Mob: +91 80560 05099
E-Mail: support@yapitahealth.com
GSTIN NUMBER: 33AABCY4541N1Z3
CIN NR. U85100TN2021PTC147544
domain: yapitahealth.com
b) Supervising Authority
Ministry of Health and Family Welfare under department of Health and Family Welfare of India
2. Company Act
Yapita Health PVT LTD is regulated under the companies ACT of 2013 passed in the Parliament of India.
3. Usage
a) condition of usage
Use of the Yapita Health services is only permitted for all persons. The use of the Yapita Health services requires the registration of the User by creating a user account (hereinafter "Account") on the platform.
b) Registration
(1) Only one registration is permitted per user.
(2) In order to set up an account, you can fill up the electronic form by answering a few questions on yapitahealth.com. , you need to provide an email address, phone number, etc.
(3) Inorder to activate the account, you need to click on the activation link sent to your email and set your password. Once done, you can login to your Account using the login page.
4. Yapita Health Services
a) Providing the best medical second opinion:
We process your personal and preferences data and encrypt personal information which we then pass to our network hospitals for getting the best medical opinion for you. Once we receive medical opinion, we process the data and add your personal information to it.
We provide patients/users with the best medical opinion via email, SMS or WhatsApp. The user is finally presented with a list of medical options ranging from different budgets and locations.
Once you confirm your healthcare facility and agree to avail our service, then we pass your personal details to our network hospitals for further processing of medical needs. After you complete the process, we ask for your valuable feedback that we use to improve our service
b) Providing Travel related assistance
Once you confirm your hospital for your treatment, we request you to provide us your travel documents like passport, existing visa, refugee documents etc. to process your VISA. These details, we provide it to our network hospital to get a medical letter of intent for your medical VISA appointment.
All the travel related data are processed on our side to provide you better ground assistance on your arrival. These data are cleaned up regularly from time to time once the operational support is over.
We also note down all your data related to your travel needs such forex currency, hotel stay, cab services in order to help you obtain a better customer experience.
c) Telemedicine consultations
Yapita Health helps you in making big medical decisions by getting you in touch with the most experienced doctors from our network hospitals. The online consultation would be facilitated using third party applications like Whatsapp, zoom, skype. etc based on preferred choice of both patient and doctor.
The online consultation can be chargeable from the doctor or can be free of charge depending on the consulting doctor.
4. Yapita Health Referral
Yapita Health referral program provides a bonus to every user which refers another patient to use the yapita health services.
The referral can be done directly using support email of Yapita Health - support@yapitahealth.com
The bonus amount is transferred directly to the referral user's bank account within 60 days of discharge of the referred patient.
The bonus amount is decided based on the referred patient medical case.
5. Fees/ charge
Yapita Health changes for services like second opinions and online consultations from the patients. The fees include consultation costs from the doctor and hospital which may vary for patients depending on their origin country
For services like hotel stay, forex exchange, flight booking, etc we connect you to our partner networks which provide you service at a reasonable rate.
6. Refunds
Yapita Health offers full refunds to the patients before availing the services either from its doctors or partner hospitals. Yapita Health does not offer any refund to the patient once the services are availed by the patient.
For refund from the partner services. We assist the patients to get the refund from them.
7. Privacy
Yapita Health allows you to register and provide us with all the documents like prescription, medical reports, scan reports, etc, so that we would start looking for the best healthcare facilities at your budget. We also note down your preferences like preferred city, budget, department, treatment type and based on your preferences, we gather a list of preferred health care facilities and provide it to you, so that you can make a wise decision on your healthcare needs.
Additionally, we provide you ground support for all your travel related queries, forex exchange, bill settlements, telemedicines and many more.
What do we offer you?
Yapita Health allows you to create a personal patient profile and helps you to find best and affordable health care and all other services free of cost using yapitahealth.com.
Patients/user can access their data through the profile page and modify their details whenever they want. They can also delete their details in the account section of the profile page. Once the details are deleted, we won't possess any patient data.
In addition to finding the best healthcare option for you, we provide you regular notifications on the updates about your healthcare plans through email and Whatsapp which you could also unsubscribe if you don't need further updates.
Our user data is not sold or neither used for any service other than what we offer. Once you register, we just pass our data to our network hospital partners to provide us with the best medical opinion based on doctor's consultations.
How is your data used?
The stored data is used within the scope of the services offered by Yapita Health PVT LTD:
1) Providing best medical second opinion:
We process your personal and preferences data and encrypt personal information which we then pass to our network hospitals for getting the best medical opinion for you. Once we receive medical opinion, we process the data and add your personal information to it.
We provide patients/users with the best medical opinion via email, SMS or Whatsapp. User is finally presented with a list of medical options ranging from different budgets and locations.
Once you confirm your healthcare facility and agree to avail our service, then we pass your personal details to our network hospitals for further processing of medical needs. After you complete the process, we ask for your valuable feedback that we use to improve our service.
2) Providing Travel related assistance
Once you confirm your hospital for your treatment, we request you to provide us with your travel documents like passport, existing visa, refugee documents etc. to process your VISA. These details, we provide it to our network hospital to get a medical letter of intent for your medical VISA appointment.
We also note down all your data related to your travel needs such as forex, hotel stay, cab services in order to help you obtain a better customer experience.
All the travel related data are processed on our side to provide you better ground assistance on your arrival. These data are cleaned up regularly from time to time once the operational support is over.
25 Apr 2024 – Version 4.0
