General terms and conditions for the services of Yapita Health Private Limited
1. General
a) Our Services
Yapita Health (“we”, “our”, “us”) provides healthcare assistance services that help users find the most suitable doctors and medical facilities based on their preferences such as location, budget, treatment type, and speciality. Our key services include:
Medical Second Opinion
We review your medical reports and obtain expert second opinions from doctors across our network hospitals.
Travel & VISA Assistance
We support users with medical VISA documentation, travel guidance, and coordination with hospitals.
Telemedicine Consultations
We facilitate online consultations with experienced doctors through third-party platforms such as WhatsApp, Zoom, or Skype.
Ground Support & Patient Assistance
We assist with hotel stays, forex, airport pickup, local travel, bill settlements, and other on-ground needs.
These Terms & Conditions (“Terms”) govern the use of all services offered by Yapita Health Pvt. Ltd. The latest version is always available at yapitahealth.com/terms-and-conditions.
b) Company Details
Yapita Health – Yapita Health Spacelance Office Solutions Private Limited
715A, 7th Floor, Spencer Plaza, Mount Road
Anna Salai, Chennai – 600 002, India
Phone: +91 80 2504 3354
Mobile: +91 80560 05099
Email: support@yapitahealth.com
GSTIN: 33AABCY4541N1Z3
CIN: U85100TN2021PTC147544
Domain: yapitahealth.com
Supervising Authority
Ministry of Health and Family Welfare, Government of India.
2. Compliance
Yapita Health Pvt. Ltd. operates under the Companies Act, 2013 and follows applicable healthcare, privacy, and data-protection standards.
3. Usage of Services
a) Conditions of Use
Use of Yapita Health services is open to all individuals. Access requires user registration and creation of a personal account (“Account”).
b) Registration
Each user may create only one account.
Registration requires providing details such as email address, phone number, and basic information.
Activation requires clicking the verification link sent to your email and setting your password.
4. Yapita Health Services
a) Medical Second Opinion
We collect your personal and medical information, process it securely, and share encrypted data with partner hospitals to obtain expert medical opinions. Once received, we share the opinion with you via email, SMS, or WhatsApp, along with suitable treatment options.
b) Travel Assistance
After you confirm your hospital, we request relevant travel documents (passport, visa, etc.) to process your medical VISA letter through our partner hospitals. We also document your preferences for forex, hotel stay, and transportation.
All travel-related data is periodically deleted after services are completed.
c) Telemedicine Consultations
We arrange online consultations through third-party applications. Some consultations may be chargeable depending on the doctor and hospital.
5. Referral Program
Users may refer other patients through support@yapitahealth.com.
Referral bonuses are credited within 60 days of the referred patient’s discharge and vary based on case complexity.
6. Fees & Charges
We charge for services such as medical opinions and consultations. Fees vary depending on hospital and country of origin.
For travel-related services, we connect users to external partners offering competitive pricing.
7. Refund Policy
Full refunds are available only before availing services. No refunds after service utilization.
Refunds for partner services depend on provider policies; we assist users in the process.
8. Privacy & Data Usage
We collect personal data, medical reports, and preferences to help you find appropriate healthcare options.
What You Can Do
Access or modify your data anytime. Delete your account to permanently erase all data. You may unsubscribe from SMS, WhatsApp, and email updates anytime.
How We Use Your Data
Your data is used exclusively to:
- Provide medical second opinions
- Arrange travel and VISA support
- Facilitate telemedicine
- Send treatment-related updates
- Coordinate with partner hospitals
We do not sell your data.
9. Communication Consent (Opt-In)
By registering or submitting your phone number, you explicitly consent to receiving SMS, WhatsApp, and email communication from Yapita Health.
This includes medical updates, reminders, treatment recommendations, travel support, and account alerts.
You may opt out anytime by replying STOP or clicking “unsubscribe” in emails.
Version: 25 April 2024 – v4.0
